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Frequently Asked Questions

Reopening FAQ

Learn more about theatre changes due to COVID-19 closures.

Tickets, Purchases and Refunds FAQ

How to buy and pick up tickets, request refunds, and other purchase-related questions.

Private Watch Party FAQ

Learn more about Private Watch Party.

Cinemark Movie Rewards FAQ

Learn more about Cinemark Movie Rewards, featuring Movie Club and Movie Fan.

Gift Cards FAQ

Information on buying, registering, reloading and purchasing tickets with Cinemark gift cards.

Private Screenings & Meetings FAQ

Screening types, A/V equipment, and other information about private screenings and meetings.

Theatre Church FAQ

Scheduling, facility and policy questions answered for holding church services at Cinemark.

Birthday Parties FAQ

Party options, policies, scheduling and more about having a birthday party at Cinemark.

School Field Trips FAQ

Planning, attendance, payment and other details about school events at Cinemark theatres.

Summer Movie Clubhouse FAQ

Details about Cinemark's annual Summer Movie Clubhouse program.

The VOID FAQ

Information about the VOID, purchasing tickets, and other related questions.

Cinemark Cash FAQ

Information about Cinemark Cash.

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